Privacy Policy

1. Who we are and who this policy covers

Customers Today is operated by UnitedUnits B.V., registered at Galvanistraat 1807, 3029 AD Rotterdam, The Netherlands. Chamber of Commerce (KvK) number: 93504748. VAT number: NL866430258B01.

This policy is effective from 30 July 2026 and covers personal data relating to Customers Today account holders, business users and the people who contact a business through a connected source.

UnitedUnits B.V. is the controller for account, website, security and service-administration data. For enquiry data sent by a Customers Today business customer, that business normally determines why and how the data is used and is the controller; UnitedUnits B.V. processes that enquiry data to provide the service. The business must provide its own customer-facing privacy information and have a lawful basis for sending the data.

2. Information we process

We may process account and business details, sign-in and security information, connected integration settings, enquiry content, customer names, email addresses, phone numbers, submitted form details and technical information such as logs needed to operate and protect the service.

Where an integration sends an email or form submission, we may keep the original content separately so your business can understand what was received and investigate an issue.

3. WordPress plugin and connected integrations

The Customers Today WordPress plugin does not contact our service until a WordPress administrator deliberately starts the connection process. The administrator is redirected to customerstoday.app to authorize the connection, after which the plugin uses api.customerstoday.app to connect the account, show enquiry information, create an email forwarding address and update enquiry status.

After an administrator enables a supported form integration, a successful submission can send the submitter's name, email address and phone number; the enquiry subject and message; submission time; source page URL and title; form name and identifier; form provider; site locale; and minimal plugin metadata needed to deliver and diagnose the submission. Failed deliveries may remain temporarily in a private retry queue on the WordPress site and be sent again automatically.

The administrator can stop future transmissions by disabling the form integration or disconnecting Customers Today. Disconnecting does not automatically delete information already received by the service; account holders can request deletion where applicable.

4. Why we use information

We use personal data to create and secure accounts, receive and display enquiries, provide support, prevent abuse, maintain the service and meet legal obligations.

Where permitted by applicable law, we rely on the performance of our agreement with you, our legitimate interests in running a secure and reliable service, your consent where required, and legal obligations.

5. AI-assisted classification

If your business enables AI-assisted processing, enquiry content may be sent to the AI provider selected in your Customers Today settings so that we can generate a short summary, extract useful contact details and help distinguish likely customer enquiries from marketing or spam.

AI output can be incomplete or wrong. It is not used to make solely automated decisions with legal or similarly significant effects, and your business remains responsible for reviewing messages and taking action.

6. Sharing and service providers

We use service providers that help us host the service, store data, send or receive email, provide AI processing when enabled, and maintain security. They receive only the information needed to perform their role and must protect it appropriately.

We may also disclose information when required by law, to protect rights and safety, or as part of a lawful business reorganisation.

7. International transfers

Some service providers may process data outside your country. When this happens, we use appropriate safeguards required by applicable data-protection law.

8. Retention

We keep account information for as long as your account is active and for a reasonable period afterwards where needed for security, support, dispute resolution or legal obligations.

Enquiry information is retained according to the settings and relationship between Customers Today and the business using the service, unless a longer period is required by law.

9. Security

We use reasonable technical and organisational safeguards designed to protect personal data. No internet service can promise absolute security, so account holders should also use strong, unique credentials and protect access to their integrations.

10. Your privacy rights

Depending on where you live and applicable law, you may have rights to request access, correction, deletion, restriction, objection or portability of your personal data, and to withdraw consent where processing relies on consent.

If your data was supplied to Customers Today by a business you contacted, contact that business first. You may also have the right to complain to your local data-protection authority.

11. Changes and contact

We may update this policy as Customers Today develops or privacy requirements change. The current version is always published here.

If you have questions about privacy or want to exercise a right, contact UnitedUnits B.V. through https://unitedunits.co/.